Smart Hands Technicians Support Services!

MSPs, Telecom Carriers, Technology Managers, Security & Audio-Video Integrators need a reliable local smart hands technician?

Rack & Stack • Patching & Labeling • Basic Network Installs, Swaps & Troubleshooting • Onsite “Hands & Eyes” Support

Our Service Area includes Philadelphia, Bucks, Montgomery, Lehigh Valley, Berks, Chester, Delaware, Lancaster, Trenton and Wilmington.

Smart Hands Technician Onsite Support Services

Partner with Smart Digital Tech for Smart Hands & Onsite Technical Support

Our experienced low-voltage and network technicians follow your tickets, diagrams, and step-by-step instructions to deliver clean, accurate onsite work the first time.

What can our Smart Hands Technicians help your company with?

Network & Data Center Smart Hands

Smart Digital Tech supports MSPs, telecoms, and remote IT teams by acting as your local hands and eyes at client sites, server rooms, and data centers across the Greater Philadelphia region. Our technicians are used to working from remote engineer instructions, change tickets, and documented processes.

Rack & stack switches, firewalls, servers, and UPS units
Patch panel terminations and patching for Cat6/Cat6A and fiber
Checking link lights and performing basic testing as directed
Power cycling, device swaps, and basic troubleshooting steps
Capturing before/after photos for documentation and sign-off

Office, Security & Low Voltage Smart Hands

As a low voltage contractor, Smart Digital Tech brings professional cabling and device installation skills to your smart hands requests. This is ideal for multi-site office rollouts, retail locations, warehouses, and mixed-use environments.

Maintanence tasks: physical inventory checks
Moves, adds, and changes for office network drops and cubicles
Mounting wall racks, small server racks, and UPS equipment
IP camera swaps, repositioning, and basic camera troubleshooting
Access control reader / controller hardware swaps (per your specs)
Neat cable management, labeling, and cleanup at the end of each visit

Are our Smart Hands Technician Services a great fit for your company?

• Support multiple locations - Retail, branches, warehouses, clinics, schools, or satellite offices.

• You need quick onsite checks without sending your own staff.

• Run an MSP, telecom, or IT support desk.

• Your team can troubleshoot remotely, but needs someone onsite to: patch, reboot, swap devices, test ports, and provide photos

• Need project support without the overhead

• Rollouts, refreshes, rack & stack, cable cleanup, AP installs, device replacements

• Temporary help during high-volume weeks

• Want faster resolution times

• Reduce downtime by dispatching a local tech the same day (when available)

• Avoid waiting for internal travel schedules

• Photos, notes, labeling confirmations, and “before/after” evidence for ticket closure

Our Smart Hands & Onsite Tech Support services are designed for:

Managed Service Providers (MSPs) who need a reliable local field team
Telecom and UC providers deploying equipment across multiple sites
National low voltage contractors needing a trusted partner in Pennsylvania, New Jersey & Delaware
Remote or distributed IT departments without onsite staff in the Philadelphia metro area

We can operate as Smart Digital Tech or completely white-label under your company’s name for a seamless client experience.

How The Smart Hands Process Works

Send the ticket or scope: You provide the work order, diagrams, and photos.
We dispatch the right technician: Equipped with the tools and test gear required.
Work is completed & documented: Photos, notes, and label changes are recorded.
Summary & sign-off: We send a clear summary and can update your ticketing system if needed.

Our goal is to make onsite work as easy and predictable as if your own team were there in person.

Smart Digital Tech Smart Hands Onsite Support Partnership

Tell us about your MSP, Telecom, Structured Cabling, Audio Integration or IT organization and the type of onsite work you need in the Greater Philadelphia region.

Data Centers, Offices, Industrial, Commercial & Multi-Site Locations

Our technicians cover a 60 mile radius from our Hatfield PA office. Pennsylvania Coverage Locations include Philadelphia, Berks, Bucks, Lancaster, Northampton, Montgomery, Chester & Delaware Counties